News for 'Customer Focus Services'

Most PSBs see decline in headcount even as branches spread

Most PSBs see decline in headcount even as branches spread

Rediff.com16 Jun 2025

At a time when the finance ministry is focusing on addressing employee grievances, the number of employees in most public-sector banks (PSBs) has declined over the last three financial years.

'Our industry outperformance is not a one-year story'

'Our industry outperformance is not a one-year story'

Rediff.com24 Mar 2025

'What is working is quality management, great teams, engineers, platforms, and highly differentiated services.'

Trump deploys more 2,000 National Guard troops in LA amid protests

Trump deploys more 2,000 National Guard troops in LA amid protests

Rediff.com10 Jun 2025

The latest deployment comes on the same day California filed a lawsuit against the Trump administration, asking a judge to declare the deployments unconstitutional.

'Swiggy Is Now Focusing On Overall Growth'

'Swiggy Is Now Focusing On Overall Growth'

Rediff.com16 Dec 2024

'Expect our food delivery business to deliver sustainable adjusted EBITDA margins of about 5 per cent in the medium term.'

Amazon India ends referral fees on 12 million products

Amazon India ends referral fees on 12 million products

Rediff.com31 Mar 2025

In its highest ever reduction in seller fees, ecommerce giant Amazon India has introduced zero referral charges on over 12 million products on its platform that are priced below Rs 300. The move is aimed at boosting seller growth on Amazon.in and supporting hundreds of thousands small businesses across the country.

RBI focuses on better customer service

RBI focuses on better customer service

Rediff.com8 Sep 2011

'Prevention is better than cure' seems to be the focal point of the latest action points of the Reserve Bank of India (RBI) in the Annual Conference of Banking Ombudsman. So, the apex bank is looking at setting a template of good customer service that will prevent consumer grievance.

'India one of the attractive markets for AI-led solutions'

'India one of the attractive markets for AI-led solutions'

Rediff.com16 Apr 2025

'The country is a good test bed for enterprise adoption, but to scale rapidly, companies will need to look outside the country for customers.'

Despite odds, Maruti, Mahindra saw sales momentum in April

Despite odds, Maruti, Mahindra saw sales momentum in April

Rediff.com2 May 2025

Amid challenging market environment, Maruti Suzuki India and Mahindra & Mahindra reported an increase in vehicle dispatches to dealers last month while Tata Motors and Hyundai saw a year-on-year drop in sales.

Tech disrupting traditional industries, warn biz leaders

Tech disrupting traditional industries, warn biz leaders

Rediff.com13 Feb 2025

Technology is rapidly reshaping industries that have long been rooted in tradition, driving a wave of innovation that is transforming everything from finance, banking, steel to manufacturing.

'India to have 50% of Swiss Re's global tech talent'

'India to have 50% of Swiss Re's global tech talent'

Rediff.com29 May 2025

'This means that there will be more than 1,000 tech talent in India over the next 12-18 months.'

'Nothing As Heartbreaking As This'

'Nothing As Heartbreaking As This'

Rediff.com17 Jun 2025

'We consider everyone who lost someone in this tragedy as part of our family -- now and forever.'

Modi-Musk Talk: Will Starlink Get Go Ahead?

Modi-Musk Talk: Will Starlink Get Go Ahead?

Rediff.com19 Apr 2025

Starlink's application for offering satcom services in India had been held up for the company's inability to comply with mandatory ownership disclosure norms.

Cognizant Q1 net income rises 21.4%

Cognizant Q1 net income rises 21.4%

Rediff.com2 May 2025

Information-technology (IT) services major Cognizant has kept its full-year guidance on revenue growth unchanged at 3.5-6 per cent in constant currency even as the industry is becoming cautious about macro conditions because of tariff wars.

Reliance Q4 profit rises 2.4%, becomes 1st co with Rs 10 lakh cr networth

Reliance Q4 profit rises 2.4%, becomes 1st co with Rs 10 lakh cr networth

Rediff.com25 Apr 2025

Reliance Industries Ltd on Friday reported a 2.4 per cent rise in its March quarter net profit as store rationalisation in retail business and improved margins in telecom helped offset weakness in mainstay oil and petrochemicals business and higher finance cost. Consolidated net profit of Rs 19,407 crore, or Rs 14.34 per share, in January-March - the fourth quarter of April 2024 to March 2025 fiscal (FY25) - was higher than Rs 18,951 crore, or Rs 14 a share, in the same period a year back, the company said in a statement.

'The first priority is to ensure seamless customer service without any disruption'

'The first priority is to ensure seamless customer service without any disruption'

Rediff.com17 Jul 2023

'We created war rooms -- from an IT perspective and also a customer war room -- to address any challenges that come up.'

Top 5 Fastest Growing Stocks in 2025

Top 5 Fastest Growing Stocks in 2025

Rediff.com24 Jun 2025

To help you ride the growth trajectory of India's equity markets, we have curated the top five fastest-growing stocks that hold an impressive upside. If you're planning to build a sound portfolio and capitalize on the growth of these leading institutions, it's time you watch these stocks.

Adani Ports, JSW Infra make logistics anchor for cargo growth plans

Adani Ports, JSW Infra make logistics anchor for cargo growth plans

Rediff.com24 May 2025

Adani Ports and JSW Infrastructure, India's leading private port operators, are expanding their logistics services to capture extra cargo while they run integrated transport services. "With incrementally less availability of lucrative port assets that can drive cargo volumes, port operators have naturally shifted their focus on deriving value in the upstream integration, i.e., the logistics space.

Starlink deal: What it actually means for Airtel, RIL

Starlink deal: What it actually means for Airtel, RIL

Rediff.com14 Mar 2025

India's biggest telecom players, Bharti Airtel and Reliance Industries-backed Jio Platforms, will soon bring billionaire Elon Musk-led SpaceX's Starlink satellite services to India. According to analysts, the move could boost India's tele density, especially in the rural areas, and may be an opportunity for investors to add the two stocks on dips for long-term gains

Zomato's parent Eternal Q4 net profit falls 78% to Rs 39 cr

Zomato's parent Eternal Q4 net profit falls 78% to Rs 39 cr

Rediff.com2 May 2025

Eternal (formerly known as Zomato) reported a net profit of Rs 39 crore for the fourth quarter of FY25, down 77.7 per cent year-on-year from Rs 175 crore in the same period a year ago. On a sequential basis, profit was also down 33.8 per cent from Rs 59 crore in the preceding quarter (Q3FY25).

EaseMyTrip founder repeats claim on MakeMyTrip board's Chinese ties

EaseMyTrip founder repeats claim on MakeMyTrip board's Chinese ties

Rediff.com16 May 2025

Responding to the accusations, MakeMyTrip had firmly denied allegations questioning its ownership and data practices, emphasising that it is a proudly Indian company, founded and headquartered in India, and trusted by millions of Indian travellers for over 25 years.

From warehouses to local stores: Ola Electric shifts gear

From warehouses to local stores: Ola Electric shifts gear

Rediff.com30 Apr 2025

Amid the ongoing controversy in Maharashtra over Ola Electric stores operating without a trade certificate, sources at the Bengaluru-based electric two-wheeler manufacturer said the company is currently transitioning from a centralised warehouse model to a retail-focused approach. They emphasized that Ola Electric is ensuring all regulatory compliances are being met during this shift.

'PSB is exploring digital lending solutions'

'PSB is exploring digital lending solutions'

Rediff.com5 Feb 2025

'We plan to launch new initiatives, including cash flow-based lending, to ensure borrowers are not burdened and can access funds more quickly.'

Beware High-Fee, Low-Return Funds

Beware High-Fee, Low-Return Funds

Rediff.com30 May 2025

A higher TER means a larger portion of the return goes to the AMC, leaving less for the investor, unless compensated by higher returns.

How ITC plans to build a future-ready portfolio

How ITC plans to build a future-ready portfolio

Rediff.com6 May 2025

There remains a debate on who said this: "When the facts change, I change my mind. What do you do, Sir?" Was it the British economist John Maynard Keynes or the American economist Paul Samuelson. Irrespective of who said it, this sentiment appears to have found resonance in ITC's boardroom in recent years.

'We focus on smaller ticket sizes loans'

'We focus on smaller ticket sizes loans'

Rediff.com14 Sep 2024

'Banks may find small ticket size lending economically unviable due to the cost of branch operations.'

Swiggy losses widened nearly 2x in March quarter

Swiggy losses widened nearly 2x in March quarter

Rediff.com10 May 2025

Food delivery aggregator Swiggy saw its loss widen for the fourth quarter (January-March) of financial year 2024-25 (Q4FY25). The firm reported a consolidated loss of Rs 1,081.1 crore for the quarter, compared to a loss of Rs 554.7 crore in the corresponding quarter of FY24.

Why these two ministries are unhappy with Ola Electric

Why these two ministries are unhappy with Ola Electric

Rediff.com21 Mar 2025

Ola Electric Mobility Ltd on Friday said ministries of heavy industries, and road transport and highways have sought information from the company over gap in vehicle registrations as per the Vahan portal and sales as per the firm's regulatory filing. Besides, the ministries have also sought clarification on reports "regarding non-compliance to the requirement of trade certificates", Ola Electric Mobility said in a regulatory filing.

Guess which sector can actually gain from US tariff war?

Guess which sector can actually gain from US tariff war?

Rediff.com23 Apr 2025

A Rs 23,000-crore production-linked incentive (PLI) scheme for electronic components may boost margins and enable a broader product mix.

Tighter norms, rising compliance failures driving scrutiny for startups

Tighter norms, rising compliance failures driving scrutiny for startups

Rediff.com24 Apr 2025

Anmol Singh Jaggi and Puneet Singh Jaggi, once hailed as rising stars in India's clean energy sector, are now facing serious regulatory action.

Best Business Ideas Under Rs 1 Crore

Best Business Ideas Under Rs 1 Crore

Rediff.com10 Feb 2025

India's e-commerce market alone is projected to reach $200 billion by 2026, making it a prime industry for ambitious entrepreneurs, explains rediffGURU Harsh Bharwani.

Tesla's EVs to start rolling out of Satara in Maharashtra?

Tesla's EVs to start rolling out of Satara in Maharashtra?

Rediff.com19 May 2025

The US carmaker's entry into India is expected by the last quarter of the current financial year.

Higher competitive pressures to cap DMart's margins in near term

Higher competitive pressures to cap DMart's margins in near term

Rediff.com13 May 2025

The stock of India's largest listed pure-play retail company, Avenue Supermarts (DMart), has slipped over 10 per cent from its monthly highs. A weak operational performance in the fourth quarter (January-March) of financial year 2024-25 (Q4FY25) and muted near-term outlook due to intense competitive pressures and higher costs could lead to downward momentum on the stock. While the stock dipped by 3.44 per cent in early trade on Monday, it recovered a bit to close 1.07 per cent lower at 4,017.

'This Year, We Will Commence Full Refit Of B787s'

'This Year, We Will Commence Full Refit Of B787s'

Rediff.com16 Jun 2025

'That refresh programme -- because they are big aircraft and we cannot ground them all at the same time -- will last well into 2027.'

Quick-service restaurants look to serve up new menus to deal with slump

Quick-service restaurants look to serve up new menus to deal with slump

Rediff.com2 Aug 2024

In the first quarter (Q1) of the ongoing financial year ending June 30, Westlife Foodworld, which operates McDonald's outlets in the South and West, reported an 88 per cent drop in net profit. While net sales remained flat, its same-store sales growth (SSSG) fell by 6.7 per cent, impacted by "subdued in-store business, although the off-premise segment saw positive same-store sales", the company said.

Renault to buy out Nissan's stake in Indian JV

Renault to buy out Nissan's stake in Indian JV

Rediff.com31 Mar 2025

French auto major Renault on Monday said it will buy out its Japanese partner Nissan's stake in their Indian joint venture -- Renault Nissan Automotive India Private Ltd. Renault Group would own 100 per cent of Renault Nissan Automotive India Private Ltd (RNAIPL), by acquiring the 51 per cent shareholding currently held by Nissan, the company said in a statement.

'Har Ghar Lakhpati': SBI's new mantra for deposit accretion

'Har Ghar Lakhpati': SBI's new mantra for deposit accretion

Rediff.com9 Dec 2024

At a time when banks are finding it challenging to mobilise resources, State Bank of India (SBI)-the country's largest lender-has devised a three-pronged strategy to boost deposit accretion. First is an aspirational product that promises to make depositors lakhpatis by helping them grow their deposits to Rs 1 lakh through recurring deposit (RD) schemes.

Upholding constitutional ethos hallmark of CJI Sanjiv Khanna's tenure

Upholding constitutional ethos hallmark of CJI Sanjiv Khanna's tenure

Rediff.com13 May 2025

Some of his directives had the Supreme Court judges disclose their assets whereas the row over the discovery of cash from a sitting judge's official residence paved way for inquiry.

IRS officer, kin found dead at Kerala home; sister was facing CBI case

IRS officer, kin found dead at Kerala home; sister was facing CBI case

Rediff.com22 Feb 2025

The Kerala Police are investigating the mysterious deaths of an IRS officer, his sister, and their mother in Kochi. The officer, Maneesh Vijay, and his sister, Shalini Vijay, were found hanging inside their house, while their mother, Shakuntala Agarwal, was discovered dead on her bed. Police have not yet established a direct link between the deaths and a CBI case in which Shalini was summoned as an accused. Preliminary findings suggest the siblings died by suicide, but the cause of their mother's death is still under investigation. The family had been residing in the quarters for the past year and a half but reportedly kept to themselves, maintaining limited interaction with neighbours, police added.

Insurers to double down on tech, rural expansion for growth in '25

Insurers to double down on tech, rural expansion for growth in '25

Rediff.com10 Jan 2025

The Indian insurance industry is set to focus on customer-centric technological adoption and expansion into rural areas to drive growth in 2025.

BharatPe targets IPO in 18-24 months, Ebitda profitability in FY25

BharatPe targets IPO in 18-24 months, Ebitda profitability in FY25

Rediff.com15 Jan 2025

Fintech firm BharatPe is targeting an initial public offering (IPO) in the next 18-24 months with the company expecting profitability at an earnings before interest, taxes, depreciation and ammotisation (Ebitda) level for FY25, chief executive officer (CEO) Nalin Negi said.